SHAKEUP CONSULTING SL

Leveraging AI and advanced analytics to help businesses manage and transform the customer experience.

AI services applied to customer experience:

• Sentiment analysis: Natural language processing of market research, comments on social networks, etc.
•  Segmentation: Classification of customers into groups based on similar characteristics for personalized attention.
• Personalization: Offering unique experiences to each customer according to their preferences and behaviors.
• Deepening: Deeper understanding of customers and their motivations.
• Price optimization: Dynamic adjustment of prices to maximize profits.
• Automation of repetitive tasks: first interactions, complaint handling and problem resolution.
• Churn (improvement of abandonment rates): Reduction of customer loss with predictive analysis.

Services applied to Market Intelligence:

• Geomarketing: Studies to determine the locations of optimal points of sale. For the franchise network. We use Big Data for the calculation of isochrons, areas of influence and the overlay and combination of different layers of commercial intelligence.
• Technological surveillance with RPA: Benchmarks.