Adtende

A company with public DNA serving the Administration, expert in cutting-edge services and solutions for citizen assistance.

Its team is made up of people who have dedicated decades to public administration: civil servants on leave of absence, public employees, exam candidates (for civil service positions), jurists, technologists, and political scientists.

IA:

• L.I.A.M (La Intel·ligència Artificial Municipal / The Municipal Artificial Intelligence) is the first cyber-agent with public DNA that assists citizens with all their electronic processing doubts, from start to finish. 24/7

GovTech:

• OAC360º: The outsourced omni-channel assistance service for electronic processing for citizens, a market leader. Agent specialists in electronic processing, in service for 12 uninterrupted hours to resolve citizen inquiries quickly, effectively, and pedagogically.
• OAC360º SOCIAL: A specialized line of the OAC360º service. A special team of social services professionals, who are also experts in electronic processing, act as ‘sherpas’ for municipal social workers and their administrative staff, handling the initial bureaucracy needed to incorporate users into the service. It also assists users with electronic procedures in the social sphere.
• SCT (Servei Centralitzat de Trucades / Centralized Call Service): offers the public sector two solutions to the collapse of telephone customer service:
  • Tactical Consulting
  • Centralized Call Service: call reception and redirection.